Privacy Policy
Last updated: October 13, 2026
This Privacy Policy explains how Billa Podu handles information when you visit billapodu.com, contact our team, or use Billa Podu restaurant products and services. It applies to information we receive through these channels. Some information practices depend on the features your restaurant uses and the choices you make.
Information we may handle
The information involved depends on how you interact with us. It may include:
- Contact and inquiry information: your name, restaurant or business name, phone number, email address, and the details you include when requesting a demo or contacting support.
- Restaurant account and service information: account and restaurant profile details, menu and product information, staff details, and orders or billing records that an authorized restaurant user enters or generates while using the service.
- Device and usage information: technical information such as browser or device type, pages visited, approximate usage events, and diagnostic or log information that may be sent when you use the website or service.
- Communications: information contained in messages you send us, including support requests and follow-up communications.
Please provide only information needed for your request or use of the service. Do not send passwords, staff PINs, payment card details, or other sensitive credentials in general contact messages.
How we use information
We may use information to provide and maintain the website and restaurant service; set up and administer accounts; process restaurant configuration and service activity; respond to questions and support requests; understand how the website is used and improve its content; protect the service, troubleshoot issues, and prevent misuse; and meet applicable legal requirements.
We use information for these purposes only as permitted by applicable law and consistent with the way you use the service.
Retention and security
We keep information for as long as reasonably needed for the purpose it was collected, to provide the service, resolve requests, maintain appropriate business records, and meet applicable legal requirements. The period may differ by information type and account activity.
We use reasonable measures intended to protect information. No website, transmission, or storage system can be guaranteed to be completely secure, so please protect your account credentials and notify us if you believe an account has been accessed without authorization.
Your choices and requests
Depending on your location and applicable law, you may be able to request access to, correction of, or deletion of personal information, or raise a question about how it is handled. Contact us using the details below. We may need to verify your identity or authority before acting on a request, and some information may need to be retained where required or permitted by law.
For account deletion instructions, see our Delete Account page. Website analytics and cookies can also be managed through your browser settings.
Children’s privacy
The website and restaurant service are intended for businesses and their authorized users, not for children to use independently. If you believe a child has provided personal information to us, please contact us so we can review the request.
Third-party websites and services
Our website may link to third-party services, including social networks, analytics providers, and messaging services. If you follow a third-party link, that provider’s privacy terms and practices apply to your interaction with it. We do not control third-party services.
Changes to this policy
We may update this policy when our practices or applicable requirements change. The current version will be posted on this page with its updated date. Please review it periodically.
Contact us
For privacy questions or requests related to information handled by Billa Podu, contact us through the contact page or message us on WhatsApp. Please include enough information for us to understand your request, but do not send passwords or PINs.